As the now infamous TV advert said, it’s good to talk. At Center Parcs we understand our guests will have many questions and queries before and after booking a break, that’s why we have a dedicated Contact Centre team answering hundreds of calls each day.
In September the team’s efforts were recognised after being listed in the Top 50 Companies for Customer Service. We can now reveal that after a glitzy ceremony at Old Trafford last week, our Contact Centre has been crowned league champions, named best for customer service in the travel and hospitality sector.
Top 50 Companies for Customer Service, in partnership with the International Customer Management Institute, is an independent programme that helps the UK’s most forward-thinking and respected brands benchmark their customer experience. Each contact centre in the programme was measured through 125 mystery shopping interactions at various times of day, by a range of enquiry types and scenarios. Interactions included calls, email and social media, highlighting our unwavering customer service across all guest touch points.
Ryan Gray, Head of Sales at Center Parcs said: “We are absolutely delighted to have been awarded this prestigious accreditation. We have always set extremely high standards regarding the excellent service we give to our guests, so this award, celebrating customer service, really is the icing on the cake.”
“What makes us special is the pride and passion of the people who make up our team, as well as the unique product we offer. We don’t see our callers as numbers, each guest is different and has differing requirements and by treating each person who contacts us as an individual, they get that personal service that Center Parcs has become synonymous for.”
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