Before you arrive
Make sure you’ve checked in to ensure you get through our Arrivals Lodge in the quickest time possible. If you log into your online account, all you need to do is enter the guest details for your party and you’re good to go!
Pre-book to avoid any disappointments! Many of our popular activities and restaurants can get booked up in advance. You’re able to pre-book up to 6 months in advance, so you don’t miss out on those must do items on your Center Parcs list. There’s even a helpful itinerary function on your online account so you can see what you’ve booked when.
Whilst we provide towels for use in our accommodation, remember to bring along your own towels for the Subtropical Swimming Paradise. Alternatively, you can hire these out daily if you prefer.
Let us know if you or anyone in your party is celebrating a special event whilst on your break.
When you arrive
You can arrive any time from 10am on the day your break begins and begin exploring the village. However, there is no access to your accommodation until after 3pm and your car must also remain in the main car park until this time.
Family or friends not staying with you can join you on a day pass for one day during your break. These must be booked in advance either online or through our Contact Centre.
You’ll receive a village map to help you get around, which shows you key areas around the village and where your lodge is located. You can also access maps online, in your pre-arrival pack and dotted around the village.
During your break
We pride ourselves on being a safe, car-free environment so you can enjoy walking and cycling through the forest during your break. All cars must be returned to our free main car park once you’ve unloaded your items into your lodge unless your lodge has a dedicated, marked parking space.
If there’s any activity that you fancy taking part in and you haven’t pre-booked, you can check availability by visiting a Booking Desk (location indicated on the village map).
There’s nothing better than enjoying a relaxing cycle through the forest. To keep everyone safe there are some paths that are just for those on foot, so make sure you stick to the marked cycle paths. We have cycle parks located all around the village at key destination points, so you can safely lock your cycle in these parks whilst you enjoy the facilities on village.
If you have any issues or problems during your break, our Guest Services team are contactable 24 hours a day by phone, or you can visit in person from 8am until late.
When you leave
Going home is always the worst part of the holiday! But you can make the most out of your time and enjoy the facilities on village until late in the evening.
You can drive to your lodge on departure day to collect your things and pack your car up, but you must be out of your lodge and return your car to the main car park by 10am. If you need to leave us a day early (Thursday or Sunday) if you speak to Security or Guest Services, they will arrange for a special pass to give you access to the village after 4pm for one hour to pack up your car.
If you’ve hired a cycle from us during your break, these must also be returned by 10am on the day you leave.
Please ensure you deposit wristbands into the appropriate boxes as you leave.